Terms of use

Please read with understanding before using our services

Hungerstation allows its users to order from restaurants and stores online through its application “Platform”. Hungerstation provides you with an easy way to communicate your orders to restaurants displayed on the Platform. The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus and products allow customers to select their favourite orders and meals and submit orders at the click of a button.We have created the website to serve as a food court online market. Hungerstation is a commercial Platform offers service for food delivery online. Hungerstation does not sell or interfere in any way in the production of any food produced at the restaurants. But what this online Platform offers to the users is only providing the ability to search for and find local restaurants that deliver or make food available to their addresses and enables ordering this food through this website. The restaurants are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, processing, sale, marketing, and safety. However, it is important for users to understand that Hungerstation does not in any way independently verify the products of Restaurants, the ingredients or the quality of their products, or that a restaurant is in compliance with applicable laws and regulations pertaining to food processing as the restaurant is solely liable for such responsibility.Users (Customers) must make themselves comfortable through information provided by restaurants on the Platform and website or as requested by buyers directly from the restaurants as to the quality and reliability of the restaurants, as well as to their compliance with applicable laws and regualtions. Hungerstation does not in any way guarantee the quality of any food or product or that any food complies with the applicable laws and regulations. Hungerstation does not further guarantee matching the menu displayed on the site of what is actually provided to the users. In addition, a restaurant may represent that food preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, Hungerstation does not independently investigate or verify such representations.Hungerstation shall not be liable or responsible for any food or services offered by restaurants that is unhealthy, is the cause of injury, that are otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and Hungerstation shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however, delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.Once you have selected your order from the menu of your chosen Delivery Restaurant you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Hungerstation will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the restaurant. If your order is rejected by the restaurant, you will be duly informed and we shall not be obliged to provide the services. The Customer may not cancel the order after being accepted by the restaurant.While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a restaurant after you have received a confirmation that it has been sent to the restaurant. Hungerstation and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.During the use of the services of Hungerstation, the member “user” accepts and undertakes that:The information in the registration form is correct; in the conditions that this information is required the member is solely responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases, his/her membership may be terminated.The member is solely responsible for all personal ideas, opinions, statements set forth by the member while using the services of Hungerstation, all the files uploaded to Hungerstation and the personal information sent, and that in no way Hungerstation shall be held liable for these files, not to access any services provided in Hungerstation unauthorized and in any way other that the one identified by Hungerstation; not to change the software in any way; and to indemnify Hungerstation for all material and moral losses in the event the member does not comply with the aforementioned terms.Hungerstation shall not be responsible for any damage which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the domestic laws of and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws.The user shall not to harass and/or threaten other users, or any of Hungerstation live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users.All of the records or materials obtained by using the services of Hungerstation are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s device; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Hungerstation for any commercial and advertising purposes without obtaining the consent of Hungerstation.Hungerstation may monitor all systems at any time or continuously and may use its system for commercial purposes.The user shall not mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”.The members must pay the service fee and order charges which are notified previously at the time of placing the order or delivery of products; otherwise, the products shall not be delivered to the customers.The members may not access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the Platform or with respect to content on the site; not to use the site “Platform” to engage in commercial activities apart from sanctioned use of Hungerstation services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Platform “site” or affiliated or linked sites (including those of our shop partners).All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.Other than personally identifiable information, which is covered under the Hungerstation Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Hungerstation will have no obligations with respect to such material. Hungerstation and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.User is prohibited from posting, uploading or transmitting to or from this website any material that:Breaches any applicable local, national or international law;Is unlawful or fraudulent.Amounts to unauthorized advertising; orContains viruses or any other harmful programs.You may not misuse the website (including by hacking).Any comments or feedback that you submit through the website must not:Contain any defamatory, obscene or offensive material;Promote violence or discrimination;Infringe the intellectual property rights of another person;Breach any legal duty owed to a third party (such as a duty of confidence);Promote illegal activity or invade another’s privacy;Give the impression that they originate from us; orBe used to impersonate another person or to misrepresent your affiliation with another person.The prohibited acts listed in the above paragraphs are non-exhaustive. You will compensate Hungerstation for all costs and damage which it incurs as a result of you breaching any of these restrictions. Hungerstation will fully co-operate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraphs.Hungerstation may temporarily suspend or completely cease the system operation at any time. Hungerstation shall not have any responsibilities against the members of Hungerstation or any third parties due to the temporary suspension or completely cessation of the system operation. The username and password shall be displayed and approved after the filling of the application parts to be submitted to the customers by Hungerstation.Hungerstation may prevent its customers who have filled in the form or have connected to the website, although they have passwords, from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Hungerstation.Hungerstation does not warrant that its services shall be provided on time in a secure and complete manner, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. Hungerstation role is limited to notify the restaurant with the customer’s orders. Hungerstation has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Hungerstation.Hungerstation shall not be held responsible for back-up and delete processes.Hungerstation has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics, etc. which are produced by itself and/or bought from outside. Hungerstation is not responsible for any meal ordered and not delivered by the restaurant due to unavailability. Hungerstation has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poetry, reports/news, file posted to the bulletin board) which are generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Hungerstation. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any fees or compensation from Hungerstation.The obligation to change the information in relation to the price and product specifications, which are offered for sale on Hungerstation, belongs to the companies which have cyber shops in Hungerstation. In the event of any misinformation relating to the price and specifications of products, Hungerstation may correct this mistake by cancelling the order. Hungerstation may provide transition for a member to other websites. In this case, the member agrees that Hungerstation shall not be responsible for the context of the websites, which the member may access through its site.Hungerstation may make any changes in the implementation of this Agreement, and amend the existing terms or add new ones for the purpose of complying with any technical necessities and legislation which shall come into force in the future. Hungerstation may change in time the services for which any membership is not required to a form, which requires membership. Hungerstation may provide additional services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades.Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.Reviews are approved based on the following criteria:RELEVANCY: Reviewers must have had an experience with the restaurant first-hand.ACCEPTABLE CONTENT: Hungerstation is not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.Irrelevant or non-indicative content.Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.References to illegal activity or uncorrelated references towards society’s traditions and values.Conflicts of interest: Competing restaurants are not allowed to post negative reviews. (Violation of this might result in permanent removal from our website).Allegations of health code violations.Outdated and obsolete informationReviews do not represent the views of Hungerstation, our parent company or our subsidiaries. Hungerstation website does not assume liability for any claims, liabilities or losses resulting from for any review or content on our site.OWNED BY Hungerstation: Reviews are owned by Hungerstation exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Hungerstation is under no obligation to pay the author or anyone else for their reviews.Once your order has been accepted, this represents an agreement between you (customer) and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant upon delivery to fulfil the order. If you have chosen to pay with credit or debit card on the website, the transaction is processed by Hungerstation as agent of the restaurant. Delivery charges and any other fees are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary.Debit / Credit Cards:Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer. You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account.The customer may not cancel the order after being accepted by the restaurant.The customer refund procedure might take 2 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to check with the bank.Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing or incorrect item and is subject to Hungerstation reimbursement policy).The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the Terms & Conditions.Some hotel apartments may charge an additional amount to allow delivery of the order to the user, in which case the user will bear this additional amount.Hungerstation has the right not to refund the customer for the below cases:Rider reaches the customer's location and tries to contact the customer for a period not less than 20 minutes from the arrival time to the customer's location.If access is prohibited from riders to customers due to security reasons. (hospital, compound, military areas, hotel, university).The customer changed his location after the allowed time to cancel the order from the customer side.  The terms and conditions for the Hungerstation-Plus “HPlus”  operated by Hungerstation LLC.are applicable to all users (“Users” “you” and “your”) of the Hungerstation Application and its associated applications on iPhone, iPad, Android, and mobile application platforms that have signed up for the Hungerstation-Plus “Hplus”  Service. If you sign up for the Hungerstation-Plus membership, you are deemed to agree to the following terms and conditions, and any other relevant policies, terms and conditions and notices (collectively referred to as the “Hungerstation-Plus terms”) which are currently applicable or will be applicable to your use of the Services, without qualification.The Hungerstation-Plus Service is a membership-based program available in Saudi Arabia which will offer Hungerstation Customers that sign up for membership (“Members”) a range of benefits which may include without limitation to free delivery with selected Merchants that partnered with Hungerstation under the Hungerstation-Plus program (“Partnered Merchants”). The selected merchants (“Partnered Merchants”) are subject to regular change.1. Hungerstation-Plus MembershipMembership Fee & Renewal1.1. To become a Member, the Customer shall subscribe to the Hungerstation-Plus Service and pay the membership fee as shown on the Hungerstation Application (the “69 SAR per month”).1.2. Hungerstation holds the right to offer different membership terms and fees.The membership fee may vary from customer to customer and from time to time. The membership fee is non-refundable 1.3. In some cases where technically enabled by Hungerstation. The membership for the Hungerstation-Plus service will renew automatically every 30 (thirty days) unless renewal is canceled by the Member.1.4. The Membership payment method may be limited to what is technically enabled by hungerstation apps such as online payment options through credit cards and debit cards. 1.5. Hungerstation reserves the right to accept or refuse membership at its own discretion.1.6. We may send you email and other communications related to Hungerstation and your membership (regardless of any settings or preferences related to your account).Membership Cancellation1.7. For customers where auto renewal is enabled by the hungerstation app,  You may cancel your Hungerstation-Plus membership renewal any time by visiting your account and adjusting your membership settings. The membership renewal cancellation must be done at least 24 (twenty four) hours prior to the auto-renewal date, when applicable, in order to avoid being charged for the following month.1.8. For customers where auto renewal is available, after cancellation of subscription renewal, the membership will not be renewed but you will still have access to your benefits until the subscription expiry date of the paid month.Promotional Trials & Offers1.9 We may offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial members may at any time (through Your Account) choose not to continue to paid membership by canceling auto renewal when available. Benefits1.10. As a member of Hungerstation-Plus, you will be entitled to avail select benefits and privileges as determined by Hungerstation and communicated on the Application. The benefits and privileges (collectively referred to as the “Benefits”) available on the Hungerstation application may include:• Free delivery from Partnered Merchants: “Where members of Hungerstation-Plus will receive free delivery on all eligible orders from the partnered merchants under the Hungerstation-Plus program. Free delivery comprehends waiving delivery fees, but does not include any other applicable fees including but not limited to service fees. An eligible order is any order placed with a Partnered restaurant and meets the required minimum order value. The minimum order value will be communicated in the app when subscribing to Hungerstation-Plus or when placing an order. Hungerstation reserves the right to change Partnered restaurants at any time. Hungerstation also reserves the right to change the minimum order value required for free delivery1.11. The benefits available under Hungerstation-Plus service will be applied at the time of check-out and can be redeemed at the selected partnered merchants only and the list of such Partner Merchants may be updated periodically. The Benefits cannot be exchanged for cash.1.12. The benefits may be used in combination with other ongoing promotions or offers, whenever allowed in hungerstation apps. Unless specified in the customers FAQs or explicitly not allowed.2. TERMINATION BY HungerstationHungerstation may terminate your Hungerstation-Plus membership at its discretion without notice.Hungerstation may terminate your Hungerstation-Plus immediately without any prior notices, if it determines, in its discretion, that you violate these Terms or any applicable law, involving fraud or misuse of the Hungerstation-Plus membership, or is harmful to our interests or another user.3. INDEMNITY AND LIMITATION OF LIABILITY3.1. You agree to defend, indemnify and hold harmless Hungerstation and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims, losses, liabilities, expenses, damages and costs (including reasonable legal fees) arising or resulting directly or indirectly from or out of your breach of any of these Terms, or any activity you conduct in connection with the Application. Hungerstation reserves the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such instances, you agree to cooperate fully with Hungerstation in the defense of such matters.3.2. Hungerstation does not warrant or make any representations regarding the use or the results of the use of the Hungerstation-Plus Service or in linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Hungerstation will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits). You release Hungerstation from all claims arising from any statement or representation made on the Hungerstation-Plus Service. Your sole and exclusive remedy for any of the foregoing or any dispute with Hungerstation, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Hungerstation-Plus Service.3.3. To the fullest extent permissible pursuant to applicable law, Hungerstation excludes all responsibility and liability in relation to the Benefits, and disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Hungerstation does not warrant that the functions contained in the Hungerstation-Plus Service will be uninterrupted or error-free, that defects will be corrected, or that the Hungerstation-Plus Service or the server that makes it available, are free of viruses or other harmful components.3.4. To the maximum extent permitted by law, you will indemnify Hungerstation, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against Hungerstation arising from a breach by you of any of the Terms. You acknowledge that the limitation/exclusion of liability of Hungerstation, and your indemnity to Hungerstation, will also apply to all affiliates of Hungerstation, including any parent or subsidiary companies.4. DATA PROTECTION4.1. Hungerstation is committed to upholding the trust given by you to handle your personal data. Hungerstation and our affiliates will process your data in accordance with applicable data protection regulations. In order to deliver certain functions as part of the services, we will need to record your name, and any other details on such email address, address, telephone number and details around the payments due by you to us.4.2. Please see our Privacy Policy for more details.5. GENERAL TERMS5.1. These Terms will begin on the date of purchase of the membership plan and will be valid till such time your membership plan expires.5.2. All intellectual property rights in the contents of the Hungerstation-Plus Service are owned by Hungerstation, its affiliates, or its licensors and are protected by copyright, trademark, and other applicable laws.5.3. We reserve the right to provide to you, at our sole discretion, with offers and benefits such as discounts, special events, pre-access to products, sales promotions, retailer offers, sampling and giveaways. Any such offers or benefits will be subject to terms and conditions as notified to you.5.4. You hereby agree to maintain and promptly update all of your identifying information and any other information you provide to Hungerstation, to keep such information accurate, current and complete and to promptly notify Hungerstation regarding any material changes to information or circumstances that could affect your eligibility to continue to use the Hungerstation-Plus Services or the terms on which you use the Hungerstation-Plus Services.5.5. You hereby agree to maintain the confidentiality and security of your password and agree to accept responsibility for all activities that occur with your permission in relation to your Hungerstation account. If your password is lost or stolen, or if you believe there has been unauthorized access to your Hungerstation account you are required to notify us immediately and change your Hungerstation account password as soon as possible.5.6. You hereby agree to cooperate with Hungerstation to the fullest extent permitted by applicable law, including agreeing to the written answering of any questions or the provision of information to assist Hungerstation in conducting any internal investigation or inquiry.5.7. Hungerstation’s failure to enforce the strict performance of any provision of the Terms will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of the Terms.5.8. Hungerstation reserves the right to change the Terms at any time and without providing you with notice of such changes. You agree that your continued use of the Hungerstation-Plus Services constitutes your acceptance of the modified Terms, and you agree that all previous versions of the Terms are superseded by the modified version. You should check these Terms each time you use the Hungerstation-Plus Service to check for updates.5.9. Headings in these Terms are for convenience only and do not affect the interpretation of these terms and conditions.5.10. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.5.12. All notices and other communications under this Agreement shall be in writing through communications to the Hungerstation email address shown on the Hungerstation Application.5.13. Your use of the Hungerstation-plus Service and these Terms are governed by and construed in accordance with the laws and regulations of Saudi Arabia.