Terms of use

Please read with understanding before using our services

Hungerstation allows its users to order from restaurants and stores online through its application “Platform”. Hungerstation provides you with an easy way to communicate your orders to restaurants displayed on the Platform. The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus and products allow customers to select their favourite orders and meals and submit orders at the click of a button.We have created the website to serve as a food court online market. Hungerstation is a commercial Platform offers service for food delivery online. Hungerstation does not sell or interfere in any way in the production of any food produced at the restaurants. But what this online Platform offers to the users is only providing the ability to search for and find local restaurants that deliver or make food available to their addresses and enables ordering this food through this website. The restaurants are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, processing, sale, marketing, and safety. However, it is important for users to understand that Hungerstation does not in any way independently verify the products of Restaurants, the ingredients or the quality of their products, or that a restaurant is in compliance with applicable laws and regulations pertaining to food processing as the restaurant is solely liable for such responsibility.Users (Customers) must make themselves comfortable through information provided by restaurants on the Platform and website or as requested by buyers directly from the restaurants as to the quality and reliability of the restaurants, as well as to their compliance with applicable laws and regualtions. Hungerstation does not in any way guarantee the quality of any food or product or that any food complies with the applicable laws and regulations. Hungerstation does not further guarantee matching the menu displayed on the site of what is actually provided to the users. In addition, a restaurant may represent that food preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, Hungerstation does not independently investigate or verify such representations.Hungerstation shall not be liable or responsible for any food or services offered by restaurants that is unhealthy, is the cause of injury, that are otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and Hungerstation shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however, delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.Once you have selected your order from the menu of your chosen Delivery Restaurant you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Hungerstation will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the restaurant. If your order is rejected by the restaurant, you will be duly informed and we shall not be obliged to provide the services. The Customer may not cancel the order after being accepted by the restaurant.While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a restaurant after you have received a confirmation that it has been sent to the restaurant. Hungerstation and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.During the use of the services of Hungerstation, the member “user” accepts and undertakes that:The information in the registration form is correct; in the conditions that this information is required the member is solely responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases, his/her membership may be terminated.The member is solely responsible for all personal ideas, opinions, statements set forth by the member while using the services of Hungerstation, all the files uploaded to Hungerstation and the personal information sent, and that in no way Hungerstation shall be held liable for these files, not to access any services provided in Hungerstation unauthorized and in any way other that the one identified by Hungerstation; not to change the software in any way; and to indemnify Hungerstation for all material and moral losses in the event the member does not comply with the aforementioned terms.Hungerstation shall not be responsible for any damage which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the domestic laws of and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws.The user shall not to harass and/or threaten other users, or any of Hungerstation live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users.All of the records or materials obtained by using the services of Hungerstation are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s device; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Hungerstation for any commercial and advertising purposes without obtaining the consent of Hungerstation.Hungerstation may monitor all systems at any time or continuously and may use its system for commercial purposes.The user shall not mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”.The members must pay the service fee and order charges which are notified previously at the time of placing the order or delivery of products; otherwise, the products shall not be delivered to the customers.The members may not access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the Platform or with respect to content on the site; not to use the site “Platform” to engage in commercial activities apart from sanctioned use of Hungerstation services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Platform “site” or affiliated or linked sites (including those of our shop partners).All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website.Other than personally identifiable information, which is covered under the Hungerstation Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Hungerstation will have no obligations with respect to such material. Hungerstation and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.User is prohibited from posting, uploading or transmitting to or from this website any material that:Breaches any applicable local, national or international law;Is unlawful or fraudulent.Amounts to unauthorized advertising; orContains viruses or any other harmful programs.You may not misuse the website (including by hacking).Any comments or feedback that you submit through the website must not:Contain any defamatory, obscene or offensive material;Promote violence or discrimination;Infringe the intellectual property rights of another person;Breach any legal duty owed to a third party (such as a duty of confidence);Promote illegal activity or invade another’s privacy;Give the impression that they originate from us; orBe used to impersonate another person or to misrepresent your affiliation with another person.The prohibited acts listed in the above paragraphs are non-exhaustive. You will compensate Hungerstation for all costs and damage which it incurs as a result of you breaching any of these restrictions. Hungerstation will fully co-operate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraphs.Hungerstation may temporarily suspend or completely cease the system operation at any time. Hungerstation shall not have any responsibilities against the members of Hungerstation or any third parties due to the temporary suspension or completely cessation of the system operation. The username and password shall be displayed and approved after the filling of the application parts to be submitted to the customers by Hungerstation.Hungerstation may prevent its customers who have filled in the form or have connected to the website, although they have passwords, from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Hungerstation.Hungerstation does not warrant that its services shall be provided on time in a secure and complete manner, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. Hungerstation role is limited to notify the restaurant with the customer’s orders. Hungerstation has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Hungerstation.Hungerstation shall not be held responsible for back-up and delete processes.Hungerstation has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics, etc. which are produced by itself and/or bought from outside. Hungerstation is not responsible for any meal ordered and not delivered by the restaurant due to unavailability. Hungerstation has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poetry, reports/news, file posted to the bulletin board) which are generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Hungerstation. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any fees or compensation from Hungerstation.The obligation to change the information in relation to the price and product specifications, which are offered for sale on Hungerstation, belongs to the companies which have cyber shops in Hungerstation. In the event of any misinformation relating to the price and specifications of products, Hungerstation may correct this mistake by cancelling the order. Hungerstation may provide transition for a member to other websites. In this case, the member agrees that Hungerstation shall not be responsible for the context of the websites, which the member may access through its site.Hungerstation may make any changes in the implementation of this Agreement, and amend the existing terms or add new ones for the purpose of complying with any technical necessities and legislation which shall come into force in the future. Hungerstation may change in time the services for which any membership is not required to a form, which requires membership. Hungerstation may provide additional services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades.Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.Reviews are approved based on the following criteria:RELEVANCY: Reviewers must have had an experience with the restaurant first-hand.ACCEPTABLE CONTENT: Hungerstation is not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.Irrelevant or non-indicative content.Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.References to illegal activity or uncorrelated references towards society’s traditions and values.Conflicts of interest: Competing restaurants are not allowed to post negative reviews. (Violation of this might result in permanent removal from our website).Allegations of health code violations.Outdated and obsolete informationReviews do not represent the views of Hungerstation, our parent company or our subsidiaries. Hungerstation website does not assume liability for any claims, liabilities or losses resulting from for any review or content on our site.OWNED BY Hungerstation: Reviews are owned by Hungerstation exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Hungerstation is under no obligation to pay the author or anyone else for their reviews.Once your order has been accepted, this represents an agreement between you (customer) and the restaurant. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant upon delivery to fulfil the order. If you have chosen to pay with credit or debit card on the website, the transaction is processed by Hungerstation as agent of the restaurant. Delivery charges and any other fees are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary.Debit / Credit Cards:Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer. You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account.The customer may not cancel the order after being accepted by the restaurant.The customer refund procedure might take 2 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to check with the bank.Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing or incorrect item and is subject to Hungerstation reimbursement policy).The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the Terms & Conditions.Some hotel apartments may charge an additional amount to allow delivery of the order to the user, in which case the user will bear this additional amount.Hungerstation has the right not to refund the customer for the below cases:Rider reaches the customer's location and tries to contact the customer for a period not less than 20 minutes from the arrival time to the customer's location.If access is prohibited from riders to customers due to security reasons. (hospital, compound, military areas, hotel, university).The customer changed his location after the allowed time to cancel the order from the customer side.