Rewards terms of use

Delivery Hero Hungerstation (referred to hereinafter as the "Company") may or may not consider launching a Hungerstation Loyalty Reward Program (referred to hereinafter as the "Program") operating under the terms and conditions as set out below.

1. Eligibility

Only members and users of Hungerstation within K.S.A., and those who are selected and invited by the Company shall be eligible to join the Program. Such eligibility criteria may be subject to change at any time.

2. Acceptance and Disclosure
2.1 The terms and conditions set out herein, together with the Company's Privacy Policy available on its website, shall govern the Company's relationship with members of the Program, including but not limited to membership, expiration, redeeming, and earning Program points.
2.2 By using your Membership Account that you were invited to receive and redeem points for the Program, you agree that:
- 2.2.1 You have read and accept these terms and conditions set out herein.
- 2.2.2 You consent to the collection, use, and disclosure of your personal data by the Company, the Program, and the Company's affiliates to any third party for any purpose related to the Program or the Company's business.

2.3 You accept and acknowledge that the Privacy Policy of the Company available on the Company's website remains in effect.

3. Termination or Modification

3.1 The Company reserves the right to modify at any time without notice its Program, including but not limited to the Program benefits, awards, the Program's Earning and Redemption Points as set in Provision No. 4 (referred to hereinafter as "Provision No. 4"), and some or all of these terms and conditions set out herein in the Program pages. Rewards Members are responsible for remaining aware of the Program terms and conditions and any modifications that may occur to them. The Program Account member's continued participation in the Program will constitute acceptance of any such modifications.
3.2 The Company may terminate the Program, in whole or in part, and all unredeemed Points will be lost after the conclusion of the notice period without any obligation or liability.
3.3 The Company can immediately terminate the Program Membership Account of an Account member if, in its reasonable opinion, the account member has breached these terms and conditions, behaved fraudulently, or has provided the Company with false or misleading information. In the mentioned events, the account member will lose all the acquired benefits and any right of use.

4. Earning and Redemption

4.1 The Company's Program membership allows its account members to earn and redeem points when making purchase orders through the Company's application and only within the KSA territory, and in accordance with the rules, requirements, and specifications set out below:

4.2 Users will receive a minimum of 3 points for each SAR 1 spent, and the Program may occasionally offer the chance to earn more points.
4.3 Provided that the Hungerstation Rewards Relationship is active and in good standing, as determined by Hungerstation, Hungerstation Rewards Points may be redeemed for restaurant offers or other specific deals, as may be published below.
4.4 Details of the Hungerstation Rewards are set out in the Hungerstation Rewards App Section. Reasonable efforts have been made to ensure that the information contained in the Hungerstation Rewards Catalogue is accurate. Hungerstation is not responsible, and shall not be held responsible, for any errors, inaccuracies or omissions appearing therein.
4.5 Users can exchange points in the app for any of the items mentioned in the rewards section of the app, to offset any specified fees and/or charges normally applicable to the Hungerstation Rewards user as determined by Hungerstation. Redemption of rewards from Hungerstation authorized merchants are subject to the terms and conditions as may be prescribed by the issuer or supplier thereof from time to time.
4.6 Once issued, the redemption of credit and other vouchers are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for redemption cannot be canceled, revoked, transferred or changed by the Hungerstation Rewards Accountholder in any manner.

5. Expiration of Points

The Program points earned from making a qualifying purchase as per the Rewards Program Earning and Redemption Points Catalogue, are only valid for a period of thirty (30) days from the monthly date of crediting the points to the member's account.

6. Marketing Communications
6.1 You will be automatically subscribed to receive and consent to receiving (1) Program related emails, including Program marketing emails and (2) Hungerstation Online emails, including marketing emails.
6.2 You may opt-out of receiving Program or Hungerstation marketing emails at any time, but operational emails will still be sent to you as they relate to your membership in the Program, and you consent to their receipt. Examples of these include, but are not limited to, a redemption confirmation email, a profile update email, or other communications that relate to your account.

7. Membership
The Company's Program membership cannot be duplicated, shared, gifted and/or used for any purposes other than those provided in Provision No. 4, and the terms and conditions set out herein. The Program membership or points may not be transferred or used, for any reason, by anyone other than the account member.

8. Claims; Cancelled, Modified, Delayed Orders
In case of an order being canceled or modified by the account member, the points earned from this order will be deducted from the member's loyalty account. In case of an order being delivered to the member after the estimated delivery time, for any reason, no additional points will be earned as a result of this delay. Redemption award claims shall not be accepted for any backdated access and purchases made by the account member as a Guest.

9. Disclaimer of Warranties; Limitation of Liability
9.1 The Company shall not be held responsible for any direct or indirect consequences associated with any force major events or malfunction beyond its control, and/or any direct or indirect consequences associated with the member's non-accordance use or fraudulent use with these terms and conditions.

9.2 YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

10. Indemnification
You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms.

11. Governing Law
These terms and conditions and any disputes or claims arising out of, or in connection with, shall be governed by and construed in accordance with the law of the Kingdom of Saudi Arabia.

12. Privacy
We value your privacy. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with our Privacy Policy. Without limiting the foregoing, we will use and retain your personal information to:
- (1) Provide goods and services to you, such as servicing and maintaining your Program membership with us.
- (2) Protect against deceptive and fraudulent activity.
- (3) Enable internal uses that are consistent with our Privacy Policy.
- (4) Comply with a legal obligation.